Delivery Information UK

Important Delivery Information from Lightning Logs

At Lightning Logs, we’re dedicated to providing you with a seamless delivery experience for your firewood orders. Please review the following key information to ensure a smooth process:


Order Restrictions

  • Mega or XL CratesDo not order Mega or XL crates if you have restricted access, as these require delivery by 18-tonne trucks.

Free Delivery & Additional Charges

  • Free Delivery: Available to most postcodes on all bulk orders over £25.00.
  • Additional Charges: Some postcodes in Scotland, London, the South, Scottish Highlands, and Islands may incur extra charges based on weight.
  • Postcodes with surcharges CA,DG,E,EC,EH,EX,G,KA1-26,29,30, LD, LL, ML, N, PA1-19, PL, SA, SE,SW, TD,TQ, TR,W, WC, AB,DD,IV1-45, 55, 63, KW1-14, PA21-33, 34-41, PH1-41,49,50, BT, IRELAND, PO30-41

Delivery Timelines & Scheduling

  • Choose Your Delivery Day: Select a preferred delivery date.
    • Redelivery Charge: If you’re not home on the chosen day and delivery is attempted, a £40 redelivery fee applies.
  • Orders Under 100kg:
    • Aimed for next working day delivery before 12:00 p.m., Monday to Friday.
  • Orders Over 100kg:
    • Delivered within a 2-3 day service.
  • Possible Delays:
    • Exceptional circumstances may cause delays.
    • Note: We’re not responsible for delays if you’ve taken a day off work.

Delivery Process

  • Kerbside Delivery: Standard deliveries are made to the kerbside.
    • Driver Assistance: Our drivers may attempt to bring your pallet closer if possible.
  • Gravel Drives:
    • We recommend ordering nets so the delivery can be hand-unloaded without issues.
  • Property Access:
    • If you ask the delivery company to enter your property, we’re not liable for any damages during delivery.

Pre-Order Dates & Estimates

  • Estimated Dates:
    • Pre-order dates indicate goods are en route to our warehouse.
  • Possible Delays:
    • Customs and driver shortages may cause delays of up to a week.
    • We appreciate your patience and understanding.

Additional Delivery Options

  • Express Next Day Delivery:
    • Charge: Additional £25.00 per pallet.
    • Timing: Delivery the day after dispatch, within 1-2 working days of order.
    • Note: This is an “open booking” delivery; no further call will be made.
  • Saturday Delivery:
    • Availability: For orders under £100.
    • Charge: Additional £25.00 per pallet.
    • Order Cut-off: Must be received by Friday 11:00 a.m. for Saturday delivery.
    • Delivery Window: Between 8:30 a.m. and 1:00 p.m., not booked in advance.

Delivery Terms & Conditions

  • National Deliveries:
    • Considered “Economy”, taking 2-3 working days from dispatch unless specified.
    • Delivered on a pallet using a tail lift lorry with a hand pump truck (no crane facilities).
  • Order Cancellations:
    • Before Dispatch: No charge.
    • After Dispatch: A cancellation fee of £55.00 applies.
  • Upon Delivery:
    • Inspect Your Goods: Check all items upon arrival.
    • Signing Paperwork: Sign the delivery documents unless prior arrangements have been made to leave goods at your property.

 

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