Important Delivery Information from Lightning Logs
At Lightning Logs, we’re dedicated to providing you with a seamless delivery experience for your firewood orders. Please review the following key information to ensure a smooth process:
Order Restrictions
- Mega or XL Crates: Do not order Mega or XL crates if you have restricted access, as these require delivery by 18-tonne trucks.
Free Delivery & Additional Charges
- Free Delivery: Available to most postcodes on all bulk orders over £25.00.
- Additional Charges: Some postcodes in Scotland, London, the South, Scottish Highlands, and Islands may incur extra charges based on weight.
- Postcodes with surcharges CA,DG,E,EC,EH,EX,G,KA1-26,29,30, LD, LL, ML, N, PA1-19, PL, SA, SE,SW, TD,TQ, TR,W, WC, AB,DD,IV1-45, 55, 63, KW1-14, PA21-33, 34-41, PH1-41,49,50, BT, IRELAND, PO30-41
Delivery Timelines & Scheduling
- Choose Your Delivery Day: Select a preferred delivery date.
- Redelivery Charge: If you’re not home on the chosen day and delivery is attempted, a £40 redelivery fee applies.
- Orders Under 100kg:
- Aimed for next working day delivery before 12:00 p.m., Monday to Friday.
- Orders Over 100kg:
- Delivered within a 2-3 day service.
- Possible Delays:
- Exceptional circumstances may cause delays.
- Note: We’re not responsible for delays if you’ve taken a day off work.
Delivery Process
- Kerbside Delivery: Standard deliveries are made to the kerbside.
- Driver Assistance: Our drivers may attempt to bring your pallet closer if possible.
- Gravel Drives:
- We recommend ordering nets so the delivery can be hand-unloaded without issues.
- Property Access:
- If you ask the delivery company to enter your property, we’re not liable for any damages during delivery.
Pre-Order Dates & Estimates
- Estimated Dates:
- Pre-order dates indicate goods are en route to our warehouse.
- Possible Delays:
- Customs and driver shortages may cause delays of up to a week.
- We appreciate your patience and understanding.
Additional Delivery Options
- Express Next Day Delivery:
- Charge: Additional £25.00 per pallet.
- Timing: Delivery the day after dispatch, within 1-2 working days of order.
- Note: This is an “open booking” delivery; no further call will be made.
- Saturday Delivery:
- Availability: For orders under £100.
- Charge: Additional £25.00 per pallet.
- Order Cut-off: Must be received by Friday 11:00 a.m. for Saturday delivery.
- Delivery Window: Between 8:30 a.m. and 1:00 p.m., not booked in advance.
Delivery Terms & Conditions
- National Deliveries:
- Considered “Economy”, taking 2-3 working days from dispatch unless specified.
- Delivered on a pallet using a tail lift lorry with a hand pump truck (no crane facilities).
- Order Cancellations:
- Before Dispatch: No charge.
- After Dispatch: A cancellation fee of £55.00 applies.
- Upon Delivery:
- Inspect Your Goods: Check all items upon arrival.
- Signing Paperwork: Sign the delivery documents unless prior arrangements have been made to leave goods at your property.